Refund policy

Returns & Exchanges Policy

We stand by the quality of our handcrafted products and hope you adore them as much as we do.

All sales are final

Orders are final at checkout. We do not accept returns, and we’re unable to edit, combine, or cancel orders after purchase. Please review your cart carefully before submitting.

Exchanges or store credit for product issues (within 5 days)

If there is an issue with your product—for example, the wrong item was sent, it arrived damaged, or there’s a quality defect—contact us within 5 days of the carrier-confirmed delivery date. We will make it right with either an exchange or store credit if an exchange isn’t possible (e.g., limited edition or out of stock).

What we’ll need

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging (for damage/defect claims)

What isn’t a product issue

Scent or texture preference, normal handmade variation, or sensitivities that vary by person do not qualify as defects. If you’re unsure whether a product is right for you, please contact us before ordering—we’re happy to help.

Exchange process & timeframe

Once approved, we’ll process your exchange or store credit promptly (typically within 3 business days). There’s no need to send the original product back to us—you may keep or dispose of it. We cover the shipment of any approved exchange. You’ll receive tracking once it’s on the way.

Refunds

We do not offer refunds to the original payment method. When an exchange isn’t possible, we provide store credit.

Final sale items

All Titus 2 Tallow products are final sale. If an item arrives damaged or incorrect, please contact us within 5 days so we can help.

How to reach us

Use the Contact page on our website with the information above. Customer service hours are Monday–Friday, 9:00 am–5:00 pm PT. We reply during business hours.

Note

This policy applies to U.S. orders and is subject to applicable consumer laws. Your statutory rights are not affected.